Needs
Manage the rent-a-car operation internally while giving customers a booking experience of its own, with fleet, locations, availability, prices and partner agreements.
DITEC
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Custom Development
Digital Ecosystem
Full-stack
Integrations
DITEC launched a new rent-a-car business line focused on high-end vehicles, with a strong corporate partnership component. Abstract built a custom platform, integrated with the company's systems, that covers fleet management, the booking website and vehicle hand-over and return.
DITEC before Abstract
Pain points
Off-the-shelf rent-a-car software was broader and more complex than the operation required, and usually handled the website through external integrations that did not feel seamless enough.
Limitations
The platform had to integrate with DITEC's internal systems, including SAP, and sync with its central database to keep customer information unified.
Project objective
Align expectations, prioritize value, and give execution a clear structure.
Enable the new rent-a-car business line.
Manage fleet, bookings, rentals and pricing in one place.
Offer online booking with payment and partner agreements.
Integrate with SAP and DITEC's customer base.
Abstract's contribution
Through discovery, design, and architecture, Abstract laid the foundations for a robust, scalable solution aligned with business goals.
Rent-a-car management
The administration team runs the whole operation from a single platform.
- Fleet availability, location and status.
- Bookings, rentals and pricing.
- Key operating metrics.
- Automated tasks to run the operation with a small team.
Booking website
Customers book directly on a dedicated website connected to rent-a-car management.
- Fleet, locations, availability and prices.
- Choice of dates and delivery conditions.
- Online booking and payment.
- Partner agreements, for example with banks.
Tablet hand-over and return
Technical teams handle every hand-over and return with a tablet-optimised app.
- Vehicle condition recorded before and after each rental, with photos and notes.
- Incident documentation.
- Hand-over and return reports and the rental contract generated automatically.